Inclusive allowances

Notes on UK calling and inclusive allowances, Boosters and Rewards

• Unless we tell you otherwise, all charges for UK calls are for calls made or received within the UK only.
• Calls within the UK only are calls made or received in either England, Wales, Scotland or Northern Ireland.
• The Channel Islands and the Isle of Man are not part of the UK. That means that, although customers of networks there will have a telephone number starting with 01, 02, 03 or 07, calls to those numbers from the UK will be charged as a call to a Zone 2 country.

What is a UK landline call or local/national call?

• This is a call made within the UK to a UK number beginning with 01, 02 or 03.

What's a UK mobile call?

• This is a call made within the UK to a mobile number allocated to a customer of what's called a national UK GSM cellular network - more commonly known as a mobile network. At the moment, the national GSM cellular networks in the UK belong to Hutchison 3G, O2, Vodafone, Orange and T-Mobile. Calls to one of the mobile operators exclusively using numbers allocated to these networks (eg Virgin, Tesco, Fresh) are treated the same.
• There are some newer networks whose customers have a telephone number starting with 07, but which aren't treated as a UK mobile call (or text) for the purpose of allowances, Boosters and rewards (or any other bundle of inclusive services) on any pay as you go, SIM only or pay monthly plan. This means that calls or texts to some numbers starting with 07 aren't treated as UK mobile calls or texts. These include (but may not be limited to) some numbers beginning with the following sequences:
  

  07404	07405	07408	07417	07424	07466
  075202	075594	075894	075895	075896	075897
  07609	07610	07621	07682	077077	0782210
  078228	078920	078921	078931	079112	079118
  079788

• This means if you call one of those numbers, that call won't come out of your inclusive allowance and you'll be charged your price plan's rate for a call to a UK mobile. Special Access Numbers also begin with 07, are not included in allowances and are charged as detailed on page 2 of our 'What it costs' PDF.
• As networks like these change from time to time, please contact us if you would like to check a particular number before dialling it from your T-Mobile phone.